Starship Technologies is revolutionizing deliveries with autonomous robots. These robots are designed to deliver food, groceries, and packages across college campuses and neighborhoods in minutes. Starship has now completed millions of autonomous deliveries to date, traveled millions of miles, and is currently doing more than 140k road crossings each day. Our contribution to society includes reducing congestion, and pollution, providing zero-emissions deliveries, increasing the quality of life for residents, empowering seniors and disabled people, and enabling affordable delivery for local businesses.

We’re hitting records on an almost weekly basis. Now is an exciting time to join as we grow rapidly around the world!

We're looking for a Technical Team Lead to join our Operations team in Finland.

You’ll lead and guide our robot technicians to deliver high-quality support and solutions. You'll be instrumental in optimizing the technical performance of our robot fleet, ensuring its high performance, reliability, and seamless service delivery.

Your main responsibilities are:

• Leading, coaching, and motivating the technical team, both on-site and remotely
• Communicating company goals, safety practices, SOPs, and deadlines to the team
• Keeping the service running smoothly while improving tools, processes, and standardizing equipment
• Overseeing and improving maintenance processes, shifting from reactive fixes to planned repairs
• Tracking and reporting on key performance indicators (KPIs) like robot health and service tickets
• Using data to track performance and make data-driven decisions
• Scheduling and approving team timesheets
• Supporting hiring, onboarding, and training new team members
• Assisting in enhancing internal tools and workflows for better efficiency

What’s in it for you?

• Opportunity to work on industry-leading self-driving delivery robot technology on a uniquely large scale, creating history and making things happen
• You can immerse yourself in the world of technology and innovation
• You will have a chance to work with people with a strong inner burning and motivation. We are self-aware and seek feedback and improvement. We don’t want to wait until we are told what needs to be done but take it as a matter of pride to figure out solutions for topics in various teams and areas
• You’ll have endless opportunities to learn from our inspirational, talented team members across the globe

What we hope you’ll bring to the table:

• 3+ years of experience in managerial or team lead roles (preferably in product/service engineering, technical support, or maintenance leadership)
• Demonstrated expertise in managing and motivating diverse teams, both on-site and remotely
• Data-driven mindset and proficiency in tracking KPIs and analytics
• Strong technical background in engineering principles (mechanical, electrical, or robotics)
• Proven ability to collaborate effectively with engineering teams (especially hardware teams)
• Exceptional communication skills with both internal and external stakeholders
• Fluency in English
• Ability and willingness to travel
• Driver’s license
• Bachelor’s degree in Engineering (Mechanical, Electrical, Electronics, Robotics, or a related technical field)

Beneficial:

• Knowledge of Lean Six Sigma, 5S, or other process improvement methodologies
  
• Prior success in tracking KPIs and using tools like Jira for quality management

Want to learn more about our robots and our people? Get in touch and let’s have a chat! Also, have a sneak peek to our blog and discover more about us!