Starship Technologies is revolutionizing deliveries with autonomous robots. These robots are designed to deliver food, groceries, and packages across college campuses and neighborhoods in minutes. Starship has now completed millions of autonomous deliveries to date, traveled millions of miles, and is currently doing more than 140k road crossings each day. Our contribution to society includes reducing congestion, and pollution, providing zero-emissions deliveries, increasing the quality of life for residents, empowering seniors and disabled people, and enabling affordable delivery for local businesses.

We’re hitting records on an almost weekly basis. Now is an exciting time to join as we grow rapidly around the world!

We're looking for an Operations Manager to join our Operations team in Finland.

You'll lead and optimize our operations in Finland and Sweden, overseeing 3 hubs with the key goal of ensuring the high performance, reliability, and seamless delivery of our robot services across these locations.

You'll also be leading a team of two direct reports who collectively oversee approximately 10 people across our operational and service teams, including robot technicians and field assistants.

Your main responsibilities are:

• Managing daily robot delivery operations to ensure high performance and customer satisfaction
• Leading and developing a team of 2 direct reports, collectively overseeing approximately 14 people across our expanding operational and service teams, fostering a motivated and safety-conscious environment
• Supervising the robot fleet's deployment, utilization, and maintenance, coordinating with technical teams for servicing
• Optimizing processes and efficiency by analyzing data to improve service quality and reduce costs
• Building strong relationships with local partners, merchants, and authorities to ensure smooth operations
• Monitoring performance KPIs, tracking deliveries, robot uptime, team productivity, and reporting to regional management
• Managing operational budgets for Finland, efficiently allocating resources like robots, vehicles, and personnel
• Leading new market expansion, including operational setup, hub finding, deployment, and team onboarding in Finland and the Nordics
• Ensuring safety and compliance across all operations by adhering to protocols and local regulations
• Resolving complex operational issues as the primary contact, troubleshooting, and implementing effective solutions

What’s in it for you?

• Opportunity to work on industry-leading self-driving delivery robot technology on a uniquely large scale, creating history and making things happen
• You can immerse yourself in the world of technology and innovation
• You will have a chance to work with people with a strong inner burning and motivation. We are self-aware and seek feedback and improvement. We don’t want to wait until we are told what needs to be done but take it as a matter of pride to figure out solutions for topics in various teams and areas
• You’ll have endless opportunities to learn from our inspirational, talented team members across the globe

What we hope you’ll bring to the table:

• 5+ years of operational leadership experience, leading, inspiring, and developing diverse teams (e.g., operations, service, logistics, supply chain, manufacturing)
• A proven ability to thrive in fast-paced, dynamic environments, making swift decisions and solving complex operational challenges
• Strong strategic planning, financial acumen, and budget management skills
• Expertise in process optimization and execution
• A data-driven mindset, with a proven ability to analyze performance metrics and make informed decisions
• Excellent communication skills to build strong relationships with internal teams, external partners, and local authorities
• Demonstrated project management skills, overseeing initiatives from conception to completion
• Fluency in Finnish and English language

• A technical background and/or understanding of mechanical/electronic engineering

Want to learn more about our robots and our people? Get in touch and let’s have a chat! Also, have a sneak peek to our blog and discover more about us!