Starship Technologies is revolutionizing deliveries with autonomous robots. These robots are designed to deliver food, groceries, and packages across college campuses and neighborhoods in minutes. Starship has now completed millions of autonomous deliveries to date, traveled millions of miles, and is currently doing more than 140k road crossings each day. Our contribution to society includes reducing congestion, and pollution, providing zero-emissions deliveries, increasing the quality of life for residents, empowering seniors and disabled people, and enabling affordable delivery for local businesses.

We’re hitting records on an almost weekly basis. Now is an exciting time to join as we grow rapidly around the world!

We are seeking a commercial-minded Customer Success Manager to join our Customer Success team. In this role, you will lead the success and growth of our strategic accounts, managing the entire Customer Success process, from Onboarding to Renewal, with a strong focus on expansion.

You’ll build strong relationships, deliver impactful solutions, and help customers achieve their goals while aligning with Starship's growth ambitions. This role requires strategic insight, customer-focused thinking, and hands-on problem-solving skills.

This position can be based in Finland or Estonia, with no relocation offered.

Your main responsibilities are:

• Growing and expanding existing accounts by identifying new business opportunities within current partnerships and enhancing their value
• Overseeing the Customer Success process, including Onboarding, Adoption, Renewal, and Expansion
• Delivering value with recommendations, benchmarks, and best practices in every interaction
• Conducting Business Reviews to track and drive customer goals
• Building strong relationships with stakeholders and engaging senior leaders
• Creating success plans tailored to each customer’s strategy and objectives
• Acting as the customer’s voice, sharing feedback with the Product team
• Supporting customer advocacy through case studies, webinars, and references
• Managing churn risk and identifying upsell/cross-sell opportunities
• Collaborating across Sales, Marketing, Product, and Support for a seamless experience
• Using data to assess customer health, address adoption gaps, and provide insights

What’s in it for you?

• Opportunity to work on industry-leading self-driving delivery robot technology on a uniquely large scale, creating history and making things happen
• You can immerse yourself in the world of technology and innovation
• You will have a chance to work with people with a strong inner burning and motivation. We are self-aware and seek feedback and improvement. We don’t want to wait until we are told what needs to be done but take it as a matter of pride to figure out solutions for topics in various teams and areas
• You’ll have endless opportunities to learn from our inspirational, talented team members across the globe

What we hope you’ll bring to the table:

• 3-5 years in customer success, strategic accounts, consulting, sales, or similar, with experience in large, strategic accounts
• Fluency in Finnish and English; other languages are a plus
• Strong independence and teamwork skills, with the ability to engage cross-functional teams
• Entrepreneurial mindset
• Demonstrated proactivity and leadership in managing and growing client relationships
• Proficiency with analytics tools like Tableau and Google Sheets, and skilled in data visualization
• Capability to develop, review and guide quantitative and qualitative analysis to assist with decision-making issues
• Exceptional communication skills and adaptability in a fast-paced and changing environment
• Strong prioritization abilities and a proactive problem-solving attitude
• Capacity to balance multiple priorities and workstreams
• Eagerness to learn and quick to jump in to help solve problems

Want to learn more about our robots and our people? Get in touch and let’s have a chat! Also, have a sneak peek to our blog and discover more about us!